Session 2020
2020 Integrated Annual Report
2020 was a year like no other in every possible way.
The health crisis brought about by the Covid-19 pandemic upended life as we knew it and our networks played an important role in enabling people to work, learn, entertain themselves and, most importantly, keep in touch with their loved ones. Whether working remotely or in the field, our employees went above and beyond the call of duty to support our customers and ensure our networks could cope at such an unusual time.
Meanwhile, our teams worked hard so we could accelerate the roll-out of our Engage 2025 strategic plan, reaching several milestones in the process.
Stéphane Richard, Chairman and Chief Executive Officer
“Providing an essential service”
For more than a year now, the Covid-19 pandemic has rocked the whole world with its sheer magnitude and ferocity. My thoughts are with everyone who has suffered illness or loss as a direct result of the virus. In all our operating countries, we will continue to provide support during these difficult times.
As the Chairman and Chief Executive Officer of the Orange group, I feel a deep sense of pride and gratitude when I reflect on the recent past. First and foremost, our networks were able to accommodate the surge in traffic, playing an essential role in keeping society and the economy running in all our operating countries […]
Read the editorial by Stéphane Richard (opens in a new window)
In 2020, we…
En 2020, nous avons…
Tackled Covid-19
Six Orange employees share their
experiences of this most unusual
year.
“It was great to see our teams working together to contribute to a safer digital society.”
Nicola Jakeman, Head of UK CyberSOC (Security Operations Center), Orange Cyberdefense
« “Given the urgency of the situation, we made our money transfer service free of charge.”
Saloua Bolaachoub, Business Manager, Orange Money Morocco
“An amazing display of resilience at every level.”
David Craig, Customer Services & Operations, Business Continuity & Data Protection, Orange Business Services
“I’ve never been so proud and happy to do the job I do.”
Christelle Costa, Customer intervention technician, Orange France
“We are closer to our customers than ever before.”
José Ramón Sorribas Pozo, Smart Store Manager in Madrid, Orange Spain
“The pandemic showed that, ultimately, we serve society as a whole.”
Gaetano D’Agnelli, Head of Voice Planning, Orange International Networks, Infrastructures and Services (OINIS)
Orange maintained service continuity around the world to ensure people could continue going about their lives and making lockdown easier to bear.
In 2020, we…
- Supported healthcare professionals
- Harnessed data to address the pandemic
- Ramped up efforts to support people through the pandemic
In 2020, we…
Accelerated the roll-out of 5G in Europe
5G supplements our existing networks, enabling us to cater for a growing number of uses and develop new services for society as a whole through carefully planned deployment. Delivering average speeds three to four times faster than 4G networks, 5G offers users better connection quality on the go, both in urban areas (where 4G is widely used) and other economic hubs.
Read more about the roll-out and uses of 5G (opens in a new window)
We gave spectators at Roland Garros a sneak peek of how they might enjoy sports events in the future through three innovative demonstrations incorporating 5G.
In 2020, we…
Innovated together to explore different uses of 5G
Businesses have much to gain from 5G, which is why we work closely with them to develop new ways of using this ultra-fast network.
Read more (opens in a new window)
Smart Ports
Partner : A port in Galicia
Project : Orange Spain plays a leading role in several 5G collaborative innovation pilot projects funded by the Spanish government, such as a project in Galicia, where several partner companies, including Orange Spain, have formed a temporary business alliance to design future network applications together.
Transport
Partner: Helicus, a Belgian start-up specialized in medical transport by drones
Projet : Planning for and securing drone fleets delivering medical equipment (supplies, laboratory samples, etc.) in Belgium.
Industrie 4.0
Partner: LACROIX Group, an international technological equipment supplier
Project: Trialing 5G applications as part of the Symbiose project to design the electronics factory of the future in France.
In 2020, we…
Accelerated the roll-out of fiber and extended network coverag
Expanding fixed and mobile network coverage throughout regions is a priority for Orange. We invest and engage in partnerships that focus on delivering very high-speed broadband to everyone, whether deploying fiber, extending 4G coverage, installing new radio sites in the Middle East and Africa, funding and laying submarine cables or harnessing satellite technology in order to tackle the digital divide in our operating countries.
In 2020, we…
Maintained growth momentum in Africa
Read more (opens in a new window)
Launched Orange Bank Africa
In 2020, we…
Further enhanced and shared our networks
In 2020, we changed our operator model to develop our networks while moderating investments. We strengthened our position as a leader in more open and higher-value fiber and mobile infrastructure while maintaining full control of our strategic assets by setting up dedicated companies, as announced in early 2021. Our goal, however, remains the same: to grow our core business, connectivity.
#1
France’s leading FTTH operator working with local authorities
4.5 M
FTTH connections (1.2 million existing and 3.3 million future connections) in France
€2.7 billion
valuation of Orange Concessions, our subsidiary dedicated to the deployment of fiber in rural France
40,000
mobile towers owned in Europe
In 2020, we…
Gave old mobile phones a second lease of life
Read more (opens in a new window)
Helped bring about a responsible digital world
Orange,
a responsible group
Orange, a responsible group
Orange at a glance
Read more (opens in a new window)
10 M
customers
142,000
employees
5 business activities
- Enhanced connectivity (retail and business customers)
- Business IT support services
- Wholesale services
- Cybersecurity
- Financial services
26 countries
Europe
- Belgium
- France
- Luxembourg
- Moldova
- Poland
- Romania
- Slovakia
- Spain
Africa and the Middle East
- Botswana
- Burkina Faso
- Cameroon
- Central African Republic
- Côte d’Ivoire
- Democratic Republic of the Congo
- Egypt
- Guinea
- Guinea-Bissau
- Jordan
- Liberia
- Madagascar
- Mali
- Mauritius
- Morocco
- Senegal
- Sierra Leone
- Tunisia
Orange, a responsible group
Our purpose
“As a trusted partner, Orange gives everyone the keys to a responsible digital world”
2019
- Launching the first consultation with all employees, external stakeholders and governance bodie
- Articulating the Group’s purpose
- Integrating the purpose into the Group’s bylaws following a vote at the Shareholders’ Meeting
- Organizing a second consultation at Group level to define a purpose activation plan and priority actions
2020
2021
- Identifying relevant monitoring indicators
- Setting up the “Purpose Activation” Committee
- Ensuring our employees buy into the purpose
Orange field technicians work on the front line to repair and maintain our infrastructure in the event of a serious incident.
Orange, a responsible group
A business model focused on creating and sharing value
Read more about about Orange’s business model (opens in a new window)
Orange, a responsible group
Building a better, more sustainable future for all
Read more about our comprehensive approach (opens in a new window)
Performance that benefits everyone
Performance that benefits everyone
Key Performance Indicators
This dashboard presents our financial and non-financial KPIs.
Number of customers
259 M
Number of homes connectable to very high-speed broadband
48.3 M
Growth in the Group’s mobile
data traffic
+ 50 %
Revenues
€42.3 bn
Number of 4G customers in Africa and the
Middle East
33 M
Percentage of management network roles held by women
31.1 %
Operating income
€5.5 bn
Number
of active Orange Money customers
21.9 M
Scope 1 and 2 CO2 emissions (in millions of metric tons)
1.27 Mt
Share of IT services in the Orange Business Services revenue mix
39.5 %
Number of Orange Bank customers in
Europe
~ 1.2 M
Position in the BrandZ Top 100 most valuable global brands
66th
Performance that benefits everyone
Our contribution to the UN Sustainable Development Goals
In 2020, Orange formalized its contribution to the UN Sustainable Development Goals (SDGs) for 2030 by identifying six main SDGs and five complementary SDGs on whichit has the greatest impact.
Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation
Take urgent action to combat climate change and its impacts
Reduce inequality within and among countries
Promote peaceful and inclusive societies
Ensure sustainable consumption and production patterns
Strengthen the means of implementation and revitalize the global partnership for sustainable development
Performance that benefits everyone
We develop telecommunications networks and invest in research to provide regions, businesses, operators and individuals with connectivity (broadband and mobile networks) and innovative services (IT services, cybersecurity and mobile financial services).
47.2 m
fiber-ready homes worldwide and we aim to exceed 65 m by 2023
Performance that benefits everyone
We give as many people as possible access to technology and knowledge and therefore support the integration and empowerment of all members of society. We constantly work to reduce digital inequality and strive to promote diversity and equal opportunities within our company.
3
Orange Digital Centers have opened in Africa and we aim to have 32 by 2025
Performance that benefits everyone
We are introducing more circular economy thinking into our production processes and industries by adopting an eco-design approach to our products, devices and services as well as prolonging their lifespan, recycling telephones and materials, etc.
15.1%
Percentage of mobiles collected as a proportion of the number sold by Orange in Europe
Performance that benefits everyone
We are working to combat climate breakdown by improving the energy efficiency of our infrastructure, using more renewable energy and developing solutions to bring about the low-carbon transition. We strive to achieve net zero carbon emissions by 2040.
12.3%
decrease in CO2 emissions since 2015 (scopes 1 and 2) and we aim for a 30% decrease by 2025
Performance that benefits everyone
We pledge to constantly defend fundamental rights and freedoms and protect privacy. As a contracting authority, we have adopted an ethical approach through our responsible purchasing policy and efforts to combat corruption.
> 70,000
UN-Orange online anti corruption certificates awarded to Group employees
Performance that benefits everyone
We support the social and economic development of regions and form partnerships with institutions, development agencies, NGOs, social entrepreneurs, innovative SMEs, etc. to fulfil the SDGs, including for essential services (mobile money, education, agriculture, health, etc.).
€50 m
for the Orange Ventures Middle East and Africa fund
Performance that benefits everyone
Our social and economic impact
In 2020, Orange continued to analyze and measure its social and economic impact. This led us to take a closer look at the impact of our CSR actions, particularly regarding digital equality.
Read more about our social and economic impact (opens in a new window)
11 %
contribution of Orange to Côte d’Ivoire’s GDP.
+€34 m
value creation each year since 2017 following the changes made to Orange’s diversity policy between 2013 and 2017.
€11.5 m
estimated value creation by the Orange Digital Center in Tunisia
1,900
induced jobs per year created by the Orange Digital Center in Tunisia
