2021 Integrated Annual Report
Joint interview with Christel Heydemann, CEO and Stéphane Richard, Chairman
Read the interview (opens in a new window)Discover the Orange Integrated Annual Report 2021 on video
Orange’s seventh integrated annual report explores how and why Orange is one of the world’s leading telecommunications operators.
Our Purpose, our strategy, a visual representation of our business model, and our corporate social responsibility initiatives.
It also looks at our infrastructure, our growth areas and our ESG commitments (Environment, Social, Governance)
This report illustrates Orange’s long-term performance and positive impact on society with key figures, diagrams and analyses.
Being a trusted partner in a responsible digital world is the cornerstone of our long-term growth strategy.
This report encapsulates our very essence—who we are, what we do and where we aim to be.
Our business model
Our purpose frames everything we do and runs through our entire business model, enabling us to continuously create value we can share.
Infrastructure: successful investments
In brief
- Key performance indicators (opens in a new window)
- Fiber, the crowning glory of our trailblazing investment approach (opens in a new window)
- Submarine cables linking regions (opens in a new window)
- Digital sovereignty, a growing priority for France and the rest of Europe (opens in a new window)
- Our mobile networks are undergoing a revolution (opens in a new window)
Orange has been heavily investing in new-generation digital infrastructure for many years. Ground-breaking deployments enable us to fulfill our role as an essential operator committed to providing connectivity to as many people as possible and accelerating regional development.
| 56,5 m
fiber-ready homes in 2021
| Nearly 99%
of the population in our 8 operating countries in Europe covered by the 4G network
| No.1
for mobile network quality in France for the 11th year running (Arcep)
Analysis
What are TowerCos?
Through TOTEM, our fully operational European TowerCo, we aim to derive higher value from our passive mobile infrastructure assets and benefit from new growth opportunities. What exactly is a “TowerCo”?
Read the analysis (opens in a new window)
Our networks are the foundation for developing innovative and responsible digital services relating to finance, business IT support, cybersecurity, content, e-health and energy. Our multi-service strategy is paying off in Africa and the Middle East, as well as Europe.
| €6.4 bn
in revenues generated across Africa & the Middle East, up 10.6% on 2020
| 1.7 m
Orange Bank customers in Europe
| 8.8/10
customers would recommend Orange
Growth areas: acccelerated development
In brief
- Key performance indicators (opens in a new window)
- Africa and the Middle East: double-digit growth (opens in a new window)
- Orange Bank goes from strength to strength (opens in a new window)
- Orange Money, providing access to mobile financial services (opens in a new window)
- Gaining a stronger foothold in Europe (opens in a new window)
- Guiding businesses through their own digital transformation (opens in a new window)
- Orange Cyberdefense, a leading provider of cybersecurity services in Europe (opens in a new window)
In response to the climate challenge, Orange aims to achieve net zero carbon emissions by 2040—10 years earlier than the objectives set by the GSMA global telecoms industry body. The Group’s threefold strategy consists of reducing its carbon emissions, making greater use of renewables and boosting its circular economy.
| – 12.1 %
reduction in scope 1 and 2 CO2 emissions compared with 2015 levels
| 117 GWh
our annual renewable energy production
| Almost €58 m
saved in 2021 through the development of the circular economy for our network equipment
Analysis
What does “net zero carbon emissions” mean?
Carbon neutrality—an overall balance between the emissions produced and eliminated from the atmosphere—can only be considered on a global scale. Orange aims to achieve “net zero carbon” emissions by 2040 in line with the Paris Agreement scenario of limiting global warming to 1.5°C above pre-industrial levels. What does this involve in concrete terms?
Read the analysis (opens in a new window)As a telecommunications operator, we have a social responsibility to our stakeholders and local communities. Orange supports the significant digital transformations shaping online and offline environments.
| 9,200
recruitments on unlimited contracts in 2021
| 91 %
of employees say they are proud to work at Orange
| Nearly 140,000
new people benefitting from Orange Foundation’s programs
Social: a digital world that serves humanity
In brief
- Key performance indicators (opens in a new window)
- A responsible employer (opens in a new window)
- Diversity and inclusion critical for sustainable performance (opens in a new window)
- Supporting digital inclusion (opens in a new window)
- Financial instruments that reflect our commitments (opens in a new window)
Analysis
What are sustainability bonds?
Orange issued a €500 million sustainability bond. How do these bonds work and how do they differ from other financial instruments?
Read the analysis (opens in a new window)
Governance: responsibility, integrity, independence and transparency
In brief
- Key performance indicators (opens in a new window)
- A renewed governance team (opens in a new window)
- Executive Committee (opens in a new window)
- Compensation balanced equally between financial and non-financial performance targets (opens in a new window)
- Risk management (opens in a new window)
- Materiality assessment, a tool to fuel strategic thinking (opens in a new window)
- Ensuring ethical compliance (opens in a new window)
La gouvernance d’Orange définit et met en œuvre la stratégie de croissance de long terme du Groupe en veillant à conjuguer performance opérationnelle, exigence éthique et maîtrise optimale des risques.
Le Conseil d’administration en 2021
| 12
séances
| 45 %
de femmes
| 63 %
de taux d’indépendance
