Controlled risks 

Uncertain geopolitical, macroeconomic, competitive and regulatory environment  

Description and impacts

• Increasing number of crises and conflicts creating instability in areas in which Orange operates
• Increasing number of regulations and compliance costs
• Strong presence in highly competitive, regulated markets affected by inflation
• Increased competition between operators and with the arrival of new entrants

Examples of 2023 management framework

• New Lead the Future strategy to strengthen Group resilience
• Regular verification of crisis management framework  
• Ongoing Group dialog with local and French authorities, legislators and regulators
• Strengthening leadership in customer experience, with the aim of leading in customer satisfaction (NPS) in two-thirds of regions by 2025
• Continued growth of Orange Cyberdefense to open up new markets (BtoC / VSE)  

The ability to draw on the necessary human, material and financial resources  

Description and impacts

• Ability to retain and attract talent, but also to train employees in new skills acquisition
• Tension around energy availability  
• Concentration of suppliers and dependency effect that could lead to supply disruptions 
• Accidental or deliberate damage to infrastructure, which could result in business interruption 
• Service disruption   

Examples of 2023 management framework

• Increased employee expertise and investment in key skills (a key focus of the “Lead the Future” strategy)
• New energy mix with a target of 50% renewable energies by 2025, and 40% in France
• Electrification of 50% of the vehicle fleet
• Supply of networks with renewable energies (solar, wind)
• Diversification of suppliers in all regions, particularly for critical resources or equipment (e.g. chipsets, energy, cloud, etc.)  
• Business continuity management plan (including remote backup sites, fallback sites, preventive infrastructure relocations)  

IT systems and data security  

Description and impact

• Capacité à assurer la gestion et la prévention des cyberattaques
• Gestion sécurisée des données personnelles des parties prenantes  

Examples of 2023 management framework

• Development of a global security system with the implementation of “Security by design”  
• Deployment of specific protection and supervision measures for our networks and IT systems; “Cyber Ready” training plan; securing information exchanges (encryption of emails, file exchanges, etc.)  
• Prioritized list of the entity’s critical digital services.  

Stakeholder health and safety  

Description and impacts

• Damage to the physical and psychological health of users, including young people, with the possibility of digital dependency and effects linked to electromagnetic waves and fields  
• Implication of Orange service providers in non-compliance with working conditions and human rights (forced and illegal labor, modern slavery, child trafficking, etc.)  
• Capacity to adapt internally to changes in working conditions and to ensure quality of life at work   

Examples of 2023 management framework

• Actions dedicated to the physical and psychological health of users (“Better Internet for Kids” Group program, https://bienvivreledigital.orange.fr/) (opens in a new window) 
• Effective vigilance plan with support for subsidiaries from the CSR department (human rights and environment)  
• Systematic impact analysis of all changes or ways of working for employees (transformation projects, workload, etc.)  
• Employee health monitoring systems (occupational health service, company doctor, International SOS, employee or manager hotlines)  
• Extended social barometer and thematic surveys  

The ability to meet the challenges of socio-environmental transition  

Description and impacts

• Ability to reduce greenhouse gas (GHG) emissions and decarbonize business in a world of growing data consumption  
• Necessary implementation of circular economy practices to improve resource and waste management  
• Need to adapt Orange’s activities (notably infrastructures) to climate change  
• Need to support populations in technological transition to foster digital inclusion  

Examples of 2023 management framework

• Ambition to be a driving force behind the environmental transition, with the expansion of programs to reduce CO₂ emissions by 2025 
• Development of the circular economy externally with the recycling and repair of devices and terminals, and internally with the OSCAR program, purchases of reconditioned IT & Networks equipment  
• Climate change risk mapping  
• Ability to protect facilities against climate risks  
• Creation of a Sustainable Finance department  
• Digital inclusion strategy (connectivity, training and support for start-ups via Orange Digital Centers) and financial inclusion (Orange Money)  

Ethics and responsibility  

Description and impacts

• Control of business practices and anticipation of regulations (corruption, competition, taxation)  
• Need to deploy ethical and responsible innovation and research   

Examples of 2023 management framework

• A purpose enshrined in the bylaws  
• A CSR policy, an anti-corruption policy and a code of ethics 
• A wide range of skills (researchers, engineers, technicians, designers, marketers, ergonomists, sociologists) involved in the development of our innovations  
• A Data and AI ethics council  
• A CSR and Ethics Committee